The Customer Continuum by Kevin Lau

The Customer Continuum by Kevin Lau

[Paid Members] How to Build a Champion Program: The Complete Playbook From Someone Who Built It Three Times

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Kevin Lau
Apr 23, 2026
∙ Paid

60 Customers. One Charter. The Program That Changed Everything.

I built this program at Marketo in 2017.

It helped make Marketo irresistible to Adobe in a $4.75B acquisition.

Then I scaled it at Adobe. Then rebuilt a version at Freshworks. Three companies. Three iterations. Every time it produced results that outpaced anything else we built.

This week’s newsletter tells the full story including an article I wrote in 2019 and never published until now.

Paid subscribers get two assets I have never shared publicly before:

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